Corporate Social Responsibility

As a travel retail operator serving hundreds of thousands of passengers every day, we must adapt the way we do business in order to contribute to building a more sustainable industry.

In 2019, we have launched PEPS (Planet.Ethics.People.Social), a four-pillar, results-driven CSR strategy aligned to global stakes the travel retail industry is facing.

This PEPS program is at the heart of our strategy and decision-making.


We are committed to reduce our environmental footprint and increase the sustainability of our operations.

To reduce our environmental footprint and increase the sustainability of our operations, we are committed to:

  • Ban non reusable plastics consumables in all group concepts by 2025
  • Reduce energy consumption in all stores
  • Reduce food waste by 50% by 2025
  • Develop local food and products in all restaurants and stores


We are promoting ethical business practices and supporting Brands and Partners who contribute to a responsible offer.

In order to demonstrate the highest ethical standards, we are committed to:

  • Developing local food and products sourcing
  • Promoting responsible products and ingredients
  • Cultivating ethical behaviour

Our 2025 targets:

  • 100% of suppliers have signed our responsible supplier charter
  • 100% of new staff and risk populations receive anti-bribery training
  • 100% of eggs purchased for our restaurants are cage-free (as of end of 2022, 40% of the eggs purchased are cage-free)


We are offering our People an inclusive and stimulating work environment where everyone can thrive.

We place people at the heart of our strategy and we want to be recognized as the most attractive employer in the travel retail industry. We are committed to:

  • Ensuring security and well-being at work
  • Promoting employee engagement
  • Fostering diversity and equal opportunities

Our 2025 targets:

  • 50-50 gender balance within Top Executive teams
  • 100% of managers receive diversity & inclusion awareness training


We leverage our global capabilities to best serve the local communities wherever we operate.

We are committed to:

  • Supporting local communities
  • Encouraging and facilitating volunteering
  • Leveraging our network to make donations


CSR Strategy and Report

PEPS Strategy
CSR at Lagardère in 2019-2020