- Worldwide
- Austria
- Belgium
- Bulgaria
- Czech Republic
- France
- Germany
- Iceland
- Italy
- Marché International
Corporate Social Responsibility
As a travel retail operator serving hundreds of thousands of passengers every day, we must adapt the way we do business in order to contribute to building a more sustainable industry.
In 2019, we have launched PEPS (Planet.Ethics.People.Social), a four-pillar, results-driven CSR strategy aligned to global stakes the travel retail industry is facing.
This PEPS program is at the heart of our strategy and decision-making.
Planet
We are committed to reduce our environmental footprint and increase the sustainability of our operations.
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To reduce our environmental footprint and increase the sustainability of our operations, we are committed to:
- Ban non reusable plastics consumables in all group concepts by 2025
- Reduce energy consumption in all stores
- Reduce food waste by 50% by 2025
- Develop local food and products in all restaurants and stores
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Ethics
We are promoting ethical business practices and supporting Brands and Partners who contribute to a responsible offer.
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In order to demonstrate the highest ethical standards, we are committed to:
- Developing local food and products sourcing
- Promoting responsible products and ingredients
- Cultivating ethical behaviour
Our 2025 targets:
- 100% of suppliers have signed our responsible supplier charter
- 100% of new staff and risk populations receive anti-bribery training
- 100% of eggs purchased for our restaurants are cage-free (as of end of 2022, 40% of the eggs purchased are cage-free)
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People
We are offering our People an inclusive and stimulating work environment where everyone can thrive.
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We place people at the heart of our strategy and we want to be recognized as the most attractive employer in the travel retail industry. We are committed to:
- Ensuring security and well-being at work
- Promoting employee engagement
- Fostering diversity and equal opportunities
Our 2025 targets:
- 50-50 gender balance within Top Executive teams
- 100% of managers receive diversity & inclusion awareness training
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Social
We leverage our global capabilities to best serve the local communities wherever we operate.
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We are committed to:
- Supporting local communities
- Encouraging and facilitating volunteering
- Leveraging our network to make donations
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